NorthernTel

YOUR SERVICE COULD BE SUSPENDED
Due to the severity of the global Internet virus infections, NorthernTel may have to block dialup customers ability to authenticate or suspend high speed connections whenever an infected computer is found to be threatening the quality of our service. Every effort will be made to inform customers of a suspension but depending on the number, it may not be possible to inform every infected customer.

We apologize for any inconvenience a suspension may cause, but the integrity of the service as a whole will be our primary concern at this time.

To avoid infection, please make every effort to scan and protect your computer. Your virus scanning software, regardless of the brand, must have the most recent data files. Virus scanning software that is not current simply will not work. Most virus scanning data files are updated daily. Quality virus scanning software providers maintain current data files online for downloading and include an automatic update.

In addition to virus scanning please insure that the latest security patches have been applied to your operating system from the Microsoft Windows Update site.

Finally, consider employing a software firewall such as ZoneAlarm or Norton Internet Security.

Beware of any e-mail sent to you that looks like it came from "ntl.sympatico.ca" or "nt.net"

Note: NorthernTel would never send you a message with an attachment. If you receive such a message suggesting that you open an attacement to get information.

DO NOT OPEN THE ATTACHMENT. IT IS A VIRUS.

NorthernTel will send you service information messages from time to time. These messages will be text messages that describe an upcoming event or service change. If it is necessary for you to contact us for more information, contact information will be included.

FORGED MESSAGE from admin@nt.net or admin@ntl.sympatico.ca
If you receive an e-mail from admin@nt.net or admin@ntl.sympatico.ca with a message advising you that your e-mail account is expiring, DO NOT OPEN THE ATTACHMENT.

This message is forged and the attachment is a virus. The virus is called: W32.Mimail.A@mm

The e-mail and attachment will look like this:

Hello there,

I would like to inform you about important information 
regarding your email address. This email address will be expiring.
Please read attachment for details.

message.zip

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Please insure that you have updated your virus scan software with the latest data files.

Detailed information regarding virus detection and removal is available at: http://securityresponse.symantec.com/avcenter/venc/data/w32.mimail.a@mm.html

Help links

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